Help Center
Frequently asked questions
Everything you need to know about scheduling, AI content, connecting accounts, billing, and more. Can't find an answer? Contact support.
Account & Billing
Go to Settings > Billing in your dashboard. An upgrade applies immediately and you pay a prorated amount for the days left in your current billing cycle. A downgrade, or a switch from yearly to monthly billing, takes effect at the start of your next billing cycle, so you keep your current plan until then.
Pay by credit or debit card through Razorpay, billed in INR in India and in USD elsewhere. Your subscription renews automatically each cycle. UPI, netbanking and wallets are available for one-time AI credit packs.
Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your billing period.
Features & Usage
Describe what you want and SocialPatra writes the caption, hashtags and post text for you, and can generate images. It runs on leading AI models with no API keys or setup on your side. Every plan includes AI generation; paid plans have higher monthly limits.
Yes. Upload a CSV with up to 100 posts at a time and SocialPatra schedules them for you. For more posts, split them across several files.
Team members can create posts that require approval. Managers receive notifications and can approve, reject, or request changes before posts go live.
General
Yes. You can connect several accounts on the same platform — multiple Facebook Pages or LinkedIn profiles, for example — and pick any combination when composing a post. The Free plan includes 1 connected account; paid plans are billed per connected account. Each connection belongs to its workspace, so separate clients stay separate.
Four: publish instantly, schedule for a specific time, set a recurring cadence (daily, weekly, monthly, or custom), or bulk-import posts from a CSV. Every scheduled post shows up on a shared calendar so your team sees what's coming.
Yes — on paid plans (Professional and Business) you get a REST API with API-key authentication and a hosted MCP server for AI assistants. Use them to create posts, check their status and pull analytics into your own tools.
Each workspace is kept separate — one client, one brand, one project per workspace, each with its own connected accounts and content. Invite team members, assign roles, require approvals before a post ships, and see a full activity log.
There is a free plan with 1 connected account and core scheduling — no credit card required. The paid plans, Professional and Business, are billed per connected account, with team seats as add-ons. Prices are shown in rupees in India and in US dollars everywhere else. See the pricing page for the full breakdown.
Yes. Plans are month-to-month (or yearly for a 20% discount) with no lock-in. Cancel from your billing settings whenever you want — you keep access through the end of the period you already paid for.
Every workspace is strictly isolated, account tokens are encrypted at rest, and you can revoke any connection at any time. We never post without your scheduling, and we don’t sell your data. Each client’s data stays in its own workspace.
SocialPatra publishes to 18 platforms from one composer, including newer networks like Threads, Bluesky and Mastodon; includes AI text and image generation with no API keys to set up; and gives every client its own workspace, so agencies keep each brand separate.
Getting Started
Click the "Get Started" button on our homepage, fill in your details, and verify your email. You'll be up and running in minutes!
You can publish to 18 platforms today across social, blogging, video, image and messaging — including Facebook Pages, Instagram, LinkedIn, X (Twitter), YouTube, Pinterest, Reddit, Tumblr, Mastodon, Bluesky and Threads. See the full list on the homepage.
No installation required. SocialPatra runs in any modern browser — Chrome, Safari, Firefox, Edge.
Technical Support
Click "Add Account" in the Connections section, select your platform, and authorize SocialPatra to access your account. We use secure OAuth 2.0 authentication.
Absolutely! We use enterprise-grade encryption, secure OAuth connections, and never store your passwords. Your data is protected with industry-standard security measures.
Yes — on paid plans (Professional and Business) you get a REST API with API-key authentication and a hosted MCP server for AI assistants. See the developer documentation for details.
Still have questions?
Our team is happy to help. Reach out and we'll get back to you.
Contact support